Customers tend to misunderstand the way SolarTech monitoring works.<\/strong> The good news is how your solar system is designed to work.<\/strong>\u00a0 Your solar system is designed to reset as necessary in the event of a power failure or issue with WiFi.\u00a0 Your solar array is designed to produce energy over-time.\u00a0 You average out the credits you earn with the amount of energy you use over the year with your true up bill.\u00a0 Normally a solar system is sized to 100% to about 110% to offset the energy the home of business uses.\u00a0 This being the case, usually the true up bill credits will average out with the loss of production to come to a zero bill, even if you have had issues with the solar system throughout the year.\u00a0 The even better news is SunPower has been known to work with customers and if they are at fault will work to remedy the situation and, in some cases, may reimburse if they are at fault.\u00a0 SolarTech stands behind SunPower products and service.\u00a0 We love hearing from our clients how much money they are saving from the premium solar array we have installed for their home or businesses.\u00a0 Be part of the money saving crowd with Solar by SolarTech. SolarTech is not automatically alerted to down systems or system changes right away to allow for system inaccuracies to happen.<\/strong>\u00a0 For instance, we are not alerted when the system is shaded abnormally for the day.\u00a0 Instead, we are alerted after a period of time (24 hours) if the system is still not producing as it should we will then schedule a service call.\u00a0 Of if WiFi goes down, which happens frequently, we are not instantly alerted, we are alerted after 24 hours.\u00a0 This allows the system to restart and reconnect to WiFi without producing a service action item for SolarTech. \u00a0Since some of the issues tend to self-rectify the situation, there is no need for service to be alerted instantly.\u00a0 There are also firmware updates which are controlled by SunPower.\u00a0 These can be done remotely and can take time or be very quick.\u00a0 We are not told when updates happen from SunPower.\u00a0 So, when we say SolarTech monitors 24\/7, we do, and we are here for service if you need it.\u00a0 We appreciate the SunPower service structure and work within the confines of the SunPower Service Process as it is set up.<\/p>\n SolarTech customers understand how monitoring of their systems work and continue to provide accolades and approval.
\nSolarTech is only alerted after the system has been down for 24 hours.\u00a0 SolarTech normal business hours are 8 am – 4:30 pm Mon. \u2013 Fri., once staff is in the office alerts are tended to on a first come first serve basis.\u00a0 Once the system has been down, we are then alerted, and can schedule a service call to have a technician review the system to find the faults.\u00a0 We understand clients can be frustrated when scheduling service, sometimes we have calls scheduled out weeks in advance because the service demand at that time is so high.\u00a0 It is understandable that customers feel upset having to wait in line for service when their products are under warranty.\u00a0 Just like a normal product process, we must work with our dealer to remedy customer problems.\u00a0 Sometimes this is software updates, hardware issues or replacements.<\/p>\n
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\nUnderstanding how premium solar products work in conjunction with service is key to a happy customer relationship.\u00a0<\/strong><\/p>\nSolarTech installs premium solar products that save the most money for our customers.
\nExperience the SolarTech Difference!<\/h4>\nHURRY & SAVE BIG!
\n<\/strong>Up to $2000 on New Solar Energy System Installation
\n& Up to $500 on New Solar Pool Heating System Installation<\/h3>\n